Returns & Refund Policy
Return Eligibility
Due to hygiene and safety regulations associated with skincare and cosmetic products, we only accept returns under the following conditions:
- Product is unopened, unused, and in its original sealed packaging.
- Return request is submitted within 7 days of delivery.
- Product is returned in resalable condition.
- Proof of purchase is provided.
Opened, used, or tampered skincare products are generally not eligible for return unless defective or damaged upon arrival. This aligns with common skincare industry practices.
Non-Returnable Items
The following items cannot be returned:
- Opened skincare or cosmetic products
- Products with broken seals
- Sale or clearance items
- Gift cards
- Promotional or complimentary products
- Personalized or custom products
Damaged, Defective, or Incorrect Items
If you receive a damaged item or an incorrect item, please contact us within 48 hours of delivery at:
Email: support@koreoski.com
Include:
- Order number
- Description of the issue
- Clear photos of the product and packaging
Our team will review the claim and provide a replacement, store credit, or refund where appropriate. Defective or incorrectly shipped items are commonly eligible for replacement or refund.
How to Initiate a Return
To request a return:
- Email support@koreoski.com
- Include your order number and reason for return.
- Wait for return authorization instructions.
- Ship the item to the return address provided by our support team.
Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly shipped.
Original shipping charges are non-refundable unless the return results from our error. This is standard practice for many skincare retailers.
Refund Processing
Once your returned item is received and inspected:
- You will receive an email confirmation.
- Approved refunds will be issued to the original payment method.
- Refunds typically process within 5-10 business days, depending on your financial institution. Similar processing windows are commonly used across skincare brands.
Late or Missing Refunds
If you have not received your refund after the stated processing period:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank.
If you still require assistance, please contact us at support@koreoski.com.
Contact Us
If you have any questions regarding shipping, returns, refunds, or your order, please contact us:
Koreoski Customer Support
Email: support@koreoski.com
Website: Koreoski
We are committed to ensuring your satisfaction and will do our best to resolve any concerns promptly.